Our Service
Provide free pre-sales consultation and relevant information.
Provide free pre-sales process testing.
Provide users with business licenses, product technical parameters, quality assurance certificates, company profiles, credit certificates, and other materials.
Invite user representatives to visit our company to inspect product design, manufacturing processes, production equipment, product testing facilities, and quality management systems.
● Training
To help users to better operate, maintain, and manage the equipment, our company will provide free training and guidance for the technicians We provide both factory training and on-site training options for users to choose
● Installation and Debugging
ZUEC will assign the experienced and skilled technicians to the site to work with the user's technical staff for equipment installation, debugging, We will provide detailed training regarding to equipment principles, production process, performance, operating procedures, installation measures, daily maintenance tips, and general fault analysis and troubleshooting.
In summary, ZUEC will always adhere to the principle of "Your expectations are my pursuit." We aim to understand users' concerns and strive to provide the better service and excellent equipment.
(3) After-sales Service
Service System
(1) Service Philosophy:
Timely and attentive service always is our target.
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(2) Service Content:
Repair Services: Troubleshoot & conduct irregular annual maintenance.
Technical Services: If the productwas installed by the user, we will train installation and debugging know-how, provide free training for technical personnel, help users to solve technical problems, and working instruction.
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(3) Service Team:
ZUEC has a sophisticated after-sales service team.
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(4) Repair and Maintenance:
ZUEC will respond within 24 hours after receiving customer's call.
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(5) Product Warranty :
The equipment is covered by one-year warranty, and ZUEC provides lifelong service.
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